TERMS OF SERVICE

Last updated April 26, 2026

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and ASE LOGIC (ABN: 45872546488), doing business as MySafeCoach ("Company," "we," "us," or "our"), concerning your access to and use of the mysafecoach.com and mysafecoach.app websites and the MyInvestigationCoach platform (collectively, the "Services").

You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Services and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms. You will be notified by email of any material changes. Your continued use of the Services after the date such changes become effective constitutes your acceptance of the new Terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

1. OUR SERVICES

MyInvestigationCoach is an AI-powered workplace safety incident investigation platform that guides users through a structured investigation workflow, generating evidence checklists, incident timelines, root cause analyses, and professional PDF reports. The Services are provided for your internal business use only and are intended solely for workplace safety investigation and compliance purposes.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.

2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

The Content and Marks are provided in or through the Services "AS IS" for your internal business use only. Except as expressly provided in these Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Your Investigation Data

All investigation data, evidence files, and reports you create using the Services remain your property. You retain full ownership of your Contributions (as defined in Section 6). We claim no ownership of your investigation records, uploaded evidence, or generated reports. You are responsible for exporting and retaining copies of investigation records required by applicable workplace safety legislation in your jurisdiction.

Your use of Our Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

• All registration information you submit will be true, accurate, current, and complete
• You will maintain the accuracy of such information and promptly update such registration information as necessary
• You have the legal capacity and you agree to comply with these Terms
• You are not a minor in the jurisdiction in which you reside (you are at least 18 years old)
• You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise
• You will not use the Services for any illegal or unauthorised purpose
• Your use of the Services will not violate any applicable law or regulation

4. USER REGISTRATION

You may be required to register with the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
• Circumvent, disable, or otherwise interfere with security-related features of the Services
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
• Use any information obtained from the Services in order to harass, abuse, or harm another person
• Make improper use of our support services or submit false reports of abuse or misconduct
• Use the Services in a manner inconsistent with any applicable laws or regulations
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services
• Attempt to impersonate another user or person or use the username of another user
• Delete the copyright or other proprietary rights notice from any Content
• Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
• Use the Services to process incident data for any purpose other than legitimate workplace safety investigation and compliance
• Attempt to access investigation data belonging to another organisation or tenant

6. USER GENERATED CONTRIBUTIONS

The Services may allow you to upload, submit, store, send, or receive content, including evidence files such as photos, documents, videos, and audio recordings as part of your workplace safety investigations ("Contributions").

By uploading Contributions, you represent and warrant that:

• You have the necessary rights and permissions to upload such content, including any required consent from individuals identifiable in the content
• The Contributions do not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any third party
• The Contributions are not false, inaccurate, or misleading
• The Contributions do not contain any material that is defamatory, obscene, offensive, harassing, or otherwise objectionable
• The Contributions comply with all applicable laws and regulations, including applicable workplace privacy and data protection laws

7. CONTRIBUTION LICENCE

By uploading Contributions to the Services, you grant us a limited, non-exclusive licence to store, process, and transmit your Contributions solely for the purpose of providing the Services to you. We do not claim ownership of your Contributions. You retain all rights to your investigation data and uploaded files.

We are not responsible or liable to any third party for the content or accuracy of any Contributions posted by you or any other user of the Services.

8. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

• Monitor the Services for violations of these Terms
• Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms
• Refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof
• Remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems
• Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services

9. SUBSCRIPTIONS AND BILLING

Subscription Plans

We offer subscription-based access to the Services. Subscription plans, pricing, and included features are described on our website and may be updated from time to time. All prices are in US dollars unless otherwise stated.

Free Trial — Important Notice

Automatic Renewal

Subscriptions automatically renew on a monthly basis. You authorise us to charge your payment method on file at the start of each renewal period. You will receive a reminder email before each renewal. You may cancel your subscription at any time by logging into your account settings. Cancellation takes effect at the end of the current billing period.

Payment

We accept Visa, Mastercard, and American Express. All payments are processed securely by Stripe. We do not store your full card details on our systems. By providing payment information, you represent that you are authorised to use the payment method provided.

Cancellation and Refunds

You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing period — you retain full access until that date. We do not offer refunds for partial subscription periods. Following cancellation, your data is retained for a period in accordance with our data retention schedule described in our Privacy Policy.

Founder Pricing

Early access members who join during the founder program period are eligible for locked founder pricing for 12 months from the date of their first paid subscription. The following conditions apply:

• Pro and Consultant plan founder pricing represents a 20% discount below the then-current standard pricing
• Starter plan founder pricing reverts to standard pricing at month 13
• Founder pricing is maintained for as long as you remain continuously subscribed
• Cancellation of your subscription permanently removes founder pricing status — it cannot be reinstated if you resubscribe
• Founder pricing applies to the plan tier you subscribed to at signup — upgrading to a higher tier applies standard pricing to the new tier

10. TERM AND TERMINATION

These Terms shall remain in full force and effect while you use the Services. We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Services (including blocking certain IP addresses) to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

11. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Australia. ASE LOGIC is an Australian entity (ABN: 45872546488) and you irrevocably consent that the courts of Australia shall have jurisdiction to resolve any dispute which may arise in connection with these Terms.

Nothing in these Terms limits any rights you may have under the mandatory laws of your country or state of residence that cannot be excluded or waived by contract. In particular, nothing in these Terms is intended to exclude or limit any rights you may have under applicable US federal or state consumer protection laws, or under the Australian Consumer Law.

13. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a "Dispute"), the parties agree to first attempt to negotiate any Dispute informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other at privacy@mysafecoach.com.

Binding Arbitration

If the parties are unable to resolve a Dispute through informal negotiations, the Dispute shall be finally and exclusively resolved through binding arbitration. The arbitration shall take place in Brisbane, Australia, shall be conducted in English, and shall be decided by a single arbitrator. The arbitration shall be conducted in accordance with the rules of a recognised arbitration body agreed upon by the parties.

Restrictions

The parties agree that any arbitration shall be limited to the Dispute between the parties individually. To the full extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief.

14. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES. WE WILL NOT BE LIABLE FOR ANY ERRORS OR OMISSIONS IN CONTENT, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

15. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY STATUTORY CONSUMER GUARANTEES THAT CANNOT BE EXCLUDED UNDER AUSTRALIAN CONSUMER LAW OR APPLICABLE US FEDERAL OR STATE LAW.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, made by any third party due to or arising out of: (a) your Contributions; (b) use of the Services; (c) breach of these Terms; (d) any breach of your representations and warranties set forth in these Terms; (e) your violation of the rights of a third party, including but not limited to intellectual property rights; or (f) any overt harmful act toward any other user of the Services with whom you connected via the Services.

17. AI-GENERATED CONTENT

The Services use artificial intelligence to assist with workplace safety investigations. Please read this section carefully.

AI outputs are for guidance only and do not constitute professional advice. All AI-generated outputs — including evidence checklists, incident timelines, root cause analyses, recommendations, and investigation reports — are provided for guidance purposes only. They do not constitute legal advice, safety advice, regulatory compliance advice, or professional advice of any kind. You should not rely on AI-generated outputs as a substitute for advice from a qualified workplace safety professional, legal counsel, or other relevant expert.

You are responsible for verifying all AI-generated content. AI outputs may contain errors, omissions, or inaccuracies. You must apply professional judgement when reviewing AI outputs. We make no warranty that AI-generated investigation reports will satisfy any regulatory requirement, insurer requirement, or legal standard applicable to your specific circumstances.

We do not guarantee regulatory compliance. The platform provides jurisdiction-aware guidance based on publicly available regulatory information, but this guidance may not reflect the most current legislation or apply to your specific circumstances. You are responsible for ensuring your investigations and reports comply with all applicable workplace safety laws and regulations in your jurisdiction, including OSHA requirements in the United States and applicable WHS/OHS legislation in Australia.

The platform does not replace a safety professional. For serious injuries, fatalities, notifiable incidents, or matters with potential legal consequences, we strongly recommend engaging a qualified workplace safety professional to review and validate investigation outputs before submission to regulators, insurers, or legal counsel.

AI provider processing. Investigation content submitted to our platform is processed by third-party large language model providers under data processing agreements. These providers do not use your data to train their AI models under their standard API terms. No AI provider is named in user-facing outputs.

18. USER DATA AND INVESTIGATION RECORDS

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

Regulatory retention obligations. Applicable workplace safety legislation in your jurisdiction — including OSHA recordkeeping requirements in the United States and WHS/OHS Acts in Australia — may require you to retain workplace incident investigation records for specified periods. These periods may exceed our platform's default data retention schedule. You are solely responsible for exporting and retaining copies of investigation records as required by applicable law before cancelling your subscription or before any platform-initiated data deletion occurs.

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data. Our full data retention practices — including the post-cancellation grace, dormant, archived, and purge schedule — are described in our Privacy Policy at mysafecoach.com/privacy.

19. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services.

20. MISCELLANEOUS

These Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or use of the Services.

21. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

ASE LOGIC (ABN: 45872546488)
Trading as MySafeCoach
Email: privacy@mysafecoach.com